At Config Services Ltd, we provide comprehensive support and management services for a range of open-source projects, including LibreNMS, Oxidized and Zabbix.
Whether your business relies on network monitoring, configuration management or performance tracking, our team makes sure your systems run smoothly, securely and efficiently.
Why choose our open-source support?
Managing open-source tools can be complex and time consuming, and it takes specific expertise to keep them performing well. We offer a range of off-the-shelf support packages, each designed to cover the essential needs of your business. For businesses with unique requirements, we also provide fully customisable support and management, so your open-source platforms line up with your operational goals.
We are not tied to a particular tool or platform, which means we can provide advice, support and guidance across a range of open-source products.
Key platforms we support
- LibreNMS Keep your network monitoring up to date and running at peak efficiency. We handle everything from initial setup to ongoing management, including updates, troubleshooting, performance optimisation and system monitoring.
- Oxidized Network device configuration backups are crucial for business continuity. We make sure your backups are automated, secure and always up to date, with complete setup, management, monitoring and troubleshooting.
- Zabbix Zabbix can monitor your entire IT infrastructure, but it needs expert management to be effective. We cover setup, alert configuration, custom dashboards and ongoing maintenance, so you can act on issues before they escalate.
Support packages
We offer pre-packaged support options designed to meet the most common needs of businesses using open-source platforms.
Basic
Essential maintenance, updates and troubleshooting for small-scale systems.
Standard
Advanced system monitoring, performance optimisation and regular health checks. A good fit for mid-sized businesses with evolving needs.
Premium
Comprehensive cover with priority response times, ongoing configuration changes and tailored performance improvements. Ideal for large enterprises and mission-critical operations.
| Basic | Standard | Premium | |
|---|---|---|---|
| Standard support, UK/US business hours 9 to 6 | ✓ | ✓ | ✓ |
| Monthly updates | ✓ | ✓ | ✓ |
| System monitoring | – | ✓ | ✓ |
| Monthly health checks | – | ✓ | ✓ |
| Standard optimisation: polling, discovery and billing improvements | – | ✓ | ✓ |
| Premium optimisation: device, alerting and custom improvements | – | – | ✓ |
| Configuration changes | – | – | ✓ |
Need something different? Every package can be tailored, or we can build a support and management plan around your exact requirements.
Key benefits
- Scalability As your business grows, so do your open-source needs. Our support scales with your organisation so your infrastructure stays robust and reliable.
- Expert support Our open-source specialists make sure your systems are configured correctly, updated regularly and running efficiently.
- Peace of mind With Config Services managing your open-source platforms, you can focus on your core business knowing your IT infrastructure is in expert hands.
Get started today. Whether you need off-the-shelf support or a fully customised management solution, we can help your LibreNMS, Oxidized and Zabbix platforms operate smoothly, securely and efficiently. Contact us to find out more.