We provide expert outsourced management and support for products including LibreNMS, Zabbix and Oxidized. Here is what some of our customers think.
anywAIR
The challenge: anywAIR needed extra support with their 70,000+ port LibreNMS install when they found it could not complete a polling cycle in under 5 minutes.
The result: we cut the polling time from 5 minutes to under 3 minutes through improvements to the system. This let anywAIR put off significant hardware upgrades and made alerting more reliable.
"Neil has been great to work with. He's flexible, available and excellent at communicating before and after changes. His expertise in LibreNMS has really added value to our business. That's why we have continued to engage with Neil on other activity since the beginning of the year."
Zach, Network / System Engineer, anywAIR
Interfiber Networks
The challenge: Interfiber had a major issue in its LibreNMS environment caused by a PHP version mismatch, which disrupted monitoring and affected operations.
The solution: the team found Config Services on the LibreNMS forum while searching for answers. We responded immediately, identified the issue and resolved it efficiently, getting Interfiber back on track in no time.
Since then we have handled several successful migrations for Interfiber, including PHP upgrades, database tuning and OS-level transitions, all with zero downtime.
"The Config Services team, and especially Neil, are outstanding: responsive, incredibly knowledgeable, and genuinely committed. They keep an eye on our LibreNMS better than we have ever done ourselves. Their proactive support and professionalism has been a huge asset to our business. The proactive monitoring and ongoing optimisations keep our system running better than ever. It's rare to find someone this technically capable and committed to getting things right."
Mohamad Ibrahim, CEO, Interfiber Networks
Omni Fiber
Omni Fiber is a fibre-to-the-home provider that works with Config Services as an extension of its own team, and contributes improvements back to LibreNMS through us.
"It took us a while to find Neil and Config Services and it's been great working with them as an extension of our team. Neil was one of the original developers of LibreNMS and so he brings deep domain knowledge, a good operational head and an understanding of the requirements and challenges we have as a fiber to the home provider. He's self-sufficient, tenacious and follows through. We can trust Config Services to take care of things. We like the fact that we can also provide contributions for the platform via Config Services to help enhance it. We benefit from the platform and it's great to be able to give back to it in this way too."
Steve Gable, Chief Operating Officer, Omni Fiber